RMA Support

Today, we are able to guarantee, in over 90% of cases, a turnaround time for the return of the repaired product (ex-works) that does not exceed 10 days from the receipt of the item or the acceptance of the estimate, where required. This has been made possible thanks to process improvements implemented in recent years and the collaboration of our customers.

Moreover, with our new mobile application, you can monitor the progress of your return and repair request (RMA) in real time.

Check your phone to manage the process quickly and easily:

In the RMA section of the APP, you can start tracking your request and immediately view the warranty status and other information. To do this, simply scan the product’s barcode or manually enter the product code.

Alternatively, use the desktop application by accessing the link here:

To access the RMA, you must first download the CIAS APP to register.

Choose the channel you prefer for an optimal support experience.

Next steps:

1. The actual costs will be adjusted and billed only after the verification of the received material (warranty YES or NO, matching of received codes, quantities, etc.). If the customer sends material that does not correspond to what was previously listed on the RMA form, CIAS will communicate the variations.

2. The customer’s shipping document, marked as "for repair," must include the assigned RMA number, and the same number must be clearly visible on the outside of each package.

3. Repairs will be carried out FREE OF CHARGE on all products UNDER WARRANTY, except for those that, after the inspection procedure, are found to be fully functional with no faults detected. In this case, a net fee of €30.00 (excluding VAT) per item will be applied to cover our management, inspection, and return shipping costs.

4. For OUT-OF-WARRANTY products, where a fault is found, repairs will be performed for a fee, applying the costs listed in our current Repair Price List. To request it, send an email to: info@cias.it or download it from our App. For OUT-OF-WARRANTY products found to be fully functional with no faults, a management fee of €30.00 (excluding VAT) will be applied as an internal handling cost.

5. All products, whether repaired or inspected, will be returned with the latest Firmware update.

6. Products that are over 10 YEARS OLD (as indicated by the production date on the destructible label) or that show damage due to overvoltage, water ingress, or other serious damage that makes the repair unfeasible or unsafe will be returned as "Unrepairable." In this case as well, a fixed management fee of €30.00 (excluding VAT) per item will be applied.

7. Shipping costs are the responsibility of the customer for sending the material, while return shipping will be covered by CIAS.

8. The material sent for repair must be sent to the following address:
CIAS Elettronica Srl, Via Don Luigi Sturzo, 15, Olgiate Molgora - 23887 – Lecco.

To request technical assistance for our products, it is necessary to download the "REQUEST FORM," complete it in its entirety, and send it via fax to the numbers listed on the form.

Note: the form is PC-editable for greater convenience and clarity.

Press the button next to this text to download the remote assistance software by following the instructions from our Service department.